Privacy Policy

Last updated: 19 August 2026

This Privacy Policy describes how Shenzhen Sadan Trading Co., Ltd. (“SIVO,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit sivocrm.com (the “Site”) or purchase digital script downloads from us. By using the Site, you agree to the practices described in this Policy.

1. Who We Are (Data Controller)

Shenzhen Sadan Trading Co., Ltd.
Registered address: Rm 1101, Bldg 14, Zhonghaixin Industrial Park, No. 12 Ganli 6th Rd, Longgang District, Shenzhen, China
Email: sadantradehub@outlook.com

We are the data controller for the personal information described in this Policy.

2. What Information We Collect

We collect only what we need to run the shop and serve your order.

Information you give us directly. Account data (name, email, password, billing address); order data (items, transaction amount, currency, date, invoice data); customer support messages you send us.

Information collected automatically. IP address, browser type, operating system, referrer URL, pages viewed, time on page, and cookies.

Information from third parties. A payment-confirmation token and the last 4 digits of the card used (we never see full card numbers); basic server logs from our hosting provider.

We do not knowingly collect sensitive personal data or data from children under 16.

3. Why We Use It (Purposes & Legal Basis)

  • Create and manage your account — performance of a contract.
  • Process and deliver your order, send confirmations and download links — performance of a contract.
  • Handle returns, refunds, and customer support — performance of a contract; legal obligation.
  • Detect and prevent fraud, abuse, and security incidents — legitimate interest.
  • Send service notices — legal obligation; legitimate interest.
  • Send marketing emails — consent only (withdrawable at any time).
  • Comply with tax, accounting, and anti-fraud laws — legal obligation.
  • Improve the Site (aggregated analytics) — legitimate interest.

4. Who We Share It With

We do not sell your personal information. We share it only with:

  • Our payment processor (Stripe and/or PayPal, depending on the checkout option you choose).
  • Our hosting provider and content delivery network.
  • Our email service provider (for order confirmations, download links, and opted-in marketing emails).
  • Our analytics provider (only aggregated, non-identifying data).
  • Tax, accounting, and legal advisors, and government authorities where required by law.
  • Law enforcement or regulators, only if compelled by valid legal process.

All third parties are contractually required to protect your data.

5. International Data Transfers

We are based in China, and some of our service providers are in the United States, European Economic Area, Singapore, or other jurisdictions. When we transfer your data across borders, we rely on standard contractual clauses or equivalent safeguards. By using the Site, you understand that your data may be transferred to and processed in countries outside your own.

6. How Long We Keep It

  • Account data — while your account is active, plus up to 24 months after the last activity.
  • Order and invoice data — at least 7 years (tax and accounting law).
  • Support emails — up to 24 months.
  • Analytics — aggregated form only.

7. Cookies

We use strictly necessary cookies (login, cart, checkout), preference cookies (language, currency, display), and analytics cookies (only if you accept via the cookie banner). You can manage cookies through your browser or the cookie banner. Disabling strictly necessary cookies will break checkout.

8. Your Rights

Depending on where you live, you have some or all of these rights: access, correct, delete, restrict or object, port, withdraw consent, and lodge a complaint with your local data protection authority.

To exercise any of these rights, email sadantradehub@outlook.com with the subject “Privacy request.” We respond within 30 days.

California residents (CCPA/CPRA): You have the right to know what categories of personal information we collect, to delete it, and to opt out of any sale or sharing. We do not sell or share your personal information for cross-context behavioral advertising.

EU/UK residents (GDPR): Our lead supervisory authority is the data protection authority of your habitual residence. We will cooperate with any inquiry.

9. Children’s Privacy

The Site is intended for business and professional buyers aged 16 and over. We do not knowingly collect data from children under 16. If you believe a child has provided us data, email us and we will delete it.

10. Security

We use industry-standard safeguards: HTTPS in transit, hashed passwords, access controls on staff accounts, and reputable third-party processors. No system is 100% secure, but we work to protect your data.

11. Changes to This Policy

We may update this Policy from time to time. When we do, we revise the “Last updated” date. If changes are material, we notify you by email or by a prominent notice on the Site. Your continued use of the Site after a change means you accept the updated Policy.

12. Contact

Shenzhen Sadan Trading Co., Ltd.
Rm 1101, Bldg 14, Zhonghaixin Industrial Park, No. 12 Ganli 6th Rd, Longgang District, Shenzhen, China
Email: sadantradehub@outlook.com
Subject line for privacy requests: Privacy request

We respond within 30 days.